Privacy Policy

3DArena's commitment to protecting your privacy and personal data

2025/08/25

Introduction

Welcome to 3DArena's Privacy Policy. This document explains how 3DArena ("we," "us," or "our") collects, uses, and protects your personal information when you use our open-source multi-speaker text-to-speech platform at 3darena.art ("Platform" or "Service").

By using our Platform, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

Information We Collect

Personal Information

When you register for an account, we collect:

  • Account Information: Name, email address, username, and password
  • Profile Information: Avatar, bio, and creative preferences
  • Contact Information: Details you provide when contacting our support team
  • Payment Information: Billing details, payment method information (processed securely by Stripe)

Art Content

  • User-Generated Content: 3D models, art files, and art projects you create or upload
  • Project Data: Settings, preferences, and metadata associated with your 3D art work
  • Creation History: Records of your 3D art generated content and creation parameters

Usage Data

  • Platform Analytics: How you interact with our Platform, including features used, time spent, and click patterns
  • Performance Data: Information about Platform performance and your device's interaction with our 3D art services
  • Session Data: Login times, session duration, and activity logs

Technical Information

  • Device Information: IP address, browser type, operating system, device identifiers
  • Location Data: General geographic location based on IP address (not precise location)
  • Cookies and Tracking: As described in our Cookie Policy

Third-Party Account Information

When you use social login (Google, GitHub):

  • Basic profile information (name, email, profile picture)
  • Account verification status

How We Use Your Information

We use your information for the following purposes:

Service Provision

  • To provide and maintain our 3D art and design services
  • To process your art inputs and generate 3D models
  • To store and sync your 3D art projects across devices
  • To provide customer support and respond to your inquiries

Account Management

  • To create and manage your account
  • To authenticate your identity and prevent unauthorized access
  • To process payments and manage subscriptions
  • To communicate important account updates

Service Improvement

  • To analyze Platform usage and improve our 3D art models
  • To develop new features and enhance user experience
  • To monitor Platform performance and fix technical issues
  • To prevent fraud, abuse, and security threats

Communication

  • To send you service-related notifications and updates
  • To respond to your support requests and feedback
  • To send marketing communications (with your consent)
  • To notify you about changes to our services or policies

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Third-Party Service Providers

  • Stripe: For payment processing and subscription management
  • Cloud Storage: For secure storage of your 3D art projects
  • Analytics Providers: For Platform usage analysis (anonymized data)
  • Email Services: For transactional and marketing communications
  • When required by law, court order, or government authorities
  • To protect our rights, property, or safety, or that of our users
  • In connection with legal proceedings or investigations

Business Transfers

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • When you explicitly consent to sharing your information
  • When you choose to share your 3D art creations publicly on our Platform

Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption: Data transmitted between your device and our servers is encrypted using TLS
  • Secure Storage: Your data is stored on secure servers with access controls
  • Regular Audits: We regularly review our security practices and systems
  • Staff Training: Our team is trained on privacy and security best practices

Despite these measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

  • Request a copy of your personal information
  • Download your 3D art projects and data

Correction and Update

  • Correct inaccurate or incomplete information
  • Update your account and profile information

Deletion

  • Request deletion of your account and associated data
  • Note: Some data may be retained for legal or operational purposes

Restriction and Objection

  • Restrict certain processing of your information
  • Object to marketing communications
  • Withdraw consent for data processing where consent is the legal basis

To exercise these rights, contact us at support@3darena.art.

Data Retention

We retain your information for as long as necessary to provide our services and as required by law:

  • Account Data: Retained while your account is active and for a reasonable period after deletion
  • Audio Content: Retained as long as you maintain your account, with options for deletion
  • Usage Data: Typically retained for 2-3 years for analytics and improvement purposes
  • Legal Requirements: Some data may be retained longer to comply with legal obligations

Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

For users between 13-16 years old, parental consent may be required depending on local laws.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by regulatory bodies
  • Other legally recognized transfer mechanisms

AI and Machine Learning

We use AI and machine learning technologies to provide our services:

  • Audio Generation: 3D art models process your text input to generate speech
  • Service Improvement: We may use aggregated, anonymized data to improve our 3D art models
  • Content Moderation: AI helps identify and prevent inappropriate content

We do not use your personal text or 3D art content to train our 3D art models without your explicit consent.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on this page
  • Sending an email notification to your registered email address
  • Providing notice through our Platform

Your continued use of our Platform after changes constitute acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: support@3darena.art
  • Website: 3darena.art/contact
  • Address: [Company address to be added]

For privacy-specific inquiries, please include "Privacy Policy" in your email subject line.

Last updated: August 25, 2025